Refund policy

We offer a 30-day money-back guarantee. You have 30 days after receiving your item to request a return and a refund.

To be eligible for a return, your item must be in the same condition as when you received it, unused and in its original packaging. You will also need to have your receipt or proof of purchase.

To initiate a return, you can contact us at support@thekittyland.com

If your return is approved, we will send you a return shipping label and instructions on how and where to send the package back. Items sent back to us without first requesting a return will not be accepted.

You can always contact us if you have any questions about returns at support@thekittyland.com

Damage and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the problem and correct it.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and then make a separate purchase for the new item.

30-day money-back guarantee

The 30-day money-back guarantee applies to all orders, including orders to Norway, the United Kingdom and Australia. Your item must be in the same condition as when you received it, unused and in its original packaging. You will also need a receipt or proof of purchase.

Refunds

We will notify you when we have received and inspected your return and will let you know whether or not the refund was approved. If approved, the money will be automatically refunded to your original payment method within 10 business days. Please note that it may take time for your bank or credit card company to process and post the refund as well. If more than 15 business days have passed since we approved your return, please contact us at support@thekittyland.com