How can we help you?
Real people who actually reply – usually within 24 hours.
Send a message
Fill in the form and we'll get back to you by email – usually within 24 hours. Have an order? Add your order number and we can help you faster.
Instant answers – no waiting
When will my order arrive?+
We ship your order within 48 hours. Delivery usually takes 5–15 business days depending on where you live. You always see the shipping cost in checkout before you pay. Read more in our shipping policy.
How do I track my order?+
Once your parcel has shipped, you get tracking information by email. You can follow your parcel all the way to your door.
Will there be customs or other fees?+
Depending on your country, import VAT or customs fees may apply. Read more in our shipping policy.
How do returns work?+
You're covered by our 14-day money-back guarantee. Email support@kattlandet.se with your order number before sending anything back, and we'll guide you through the return. Read more in our refund policy.
My product is broken – what do I do?+
Contact us before sending the product back. Describe the problem and attach photos or a video if you can – we can often solve it right away without you having to return the item. Always include your order number.
I received the wrong product+
Take a photo of the parcel and the shipping label on the outside, and of the products you received. Send the photos with your order number to support@kattlandet.se and we'll sort it out for you.
Can I change or cancel my order?+
Contact us as soon as possible. If your order hasn't been packed yet, we'll change or cancel it free of charge. Once it has been processed it can't be changed – then our refund policy applies.
I haven't received a reply to my email+
We usually reply within 24 hours. Check your spam folder or the “Other” tab if you use Outlook – our emails sometimes end up there.
How do I use my discount code?+
Enter the code in the “Discount code” field in checkout. Only one discount code can be used per order.