We're here to help.
If you've got any questions, don't hesitate to get in touch. We aim to reply to every customer within 1 to 3 working days.
We always appreciate feedback and ideas from customers, it helps us keep improving the service and your experience with us.
Take a look at our FAQs below, where you'll find answers to the most common questions 💬
Shipping & delivery
Most parcels are packed within 1 to 3 working days, and picked up about 1 day after packing. From there, shipping takes 5 to 14 working days, barring anything unexpected in transit.
Most of our products ship from our international warehouse in China. Delivery typically takes 5 to 14 working days. As goods ship from outside the EU, customs fees may occasionally apply, in which case we'll let you know separately.
Our parcels are delivered straight to your door. No hassle of getting to the post office in time, and you'll get your parcel the same day it arrives.
To keep deliveries fast and smooth, we've partnered with reliable carriers like DHL, UPS, FedEx and several others.
Returer
You have 14 days from receiving your order to change your mind. Contact us at support@kattlandet.se to start a return. We recommend sending the item back in its original packaging where possible, but it isn't required for the right of withdrawal to apply. Don't forget to include your order number.
Please note: we may deduct an amount if the item has been used beyond what's needed to assess its properties and function.
For more info, see our full returns policy.
Get in touch before returning the product. Describe the fault and add photos or video where you can, we can often sort it out without you having to send anything back. You have a right to make a complaint for three years from the date of purchase.
You can reach us by email at support@kattlandet.se Always include your order number.
Take a photo of the parcel and the shipping label on the outside, plus the products you received. Send the photos with your order number to support@kattlandet.se and we'll sort it for you.
Get in touch as soon as you can at support@kattlandet.se. If the order hasn't shipped yet, we'll cancel it free of charge. If it's already on its way, we'll point you to our returns policy.
Other questions
If you haven't received any emails from us, please check your spam folder. If you haven't had a reply within 3 working days, the email's probably sitting in spam, which is easy to miss.
If you need to change or cancel your order, please GET IN TOUCH immediately. Please note: once our warehouse team has processed your order, no further changes are possible.
To use a discount code, just enter the code you received in the box labelled "Discount code" during checkout. Please note: only one discount code can be used per order.
Want to get in touch?
If you've got any questions, don't hesitate to get in touch. We aim to reply to every customer within 1 to 3 working days.
Email: support@kattlandet.se
